Screw the Consumer

We bought:
“Outdoor Furniture Cushions that endure. Our outdoor cushions and pillows stand up to whatever Mother Nature throws their way! Our pillows and cushions are made from durable, fast-drying fabrics and is the perfect accompaniment to our outdoor furniture collection - as well as many of our indoor pieces. Filled with mildew-resistant poly/foam to endure countless storms, these cushions for outdoor furniture will be part of your fondest summer memories, year after year. These cushions resist fading, stains and soil. They are UV-protected to resist fading in harsh sunlight and specially treated to protect against soil and stains. Crafted to stand the test of time, these cushions are an essential member of your outdoor furniture ensemble - and at the fraction of the price of our competitors! Outdoor cushions feature quality fabrics.”

We got (this is after just two weeks of outdoor use):

- Cushions taking more than four days to dry out (fast-drying?)
- Mold appearing on inner cushion within just a few days (mildew-resistant?)
- Stained (with the oil from the wood) and faded covers (resist fading in harsh sunlight? cushions resist fading, stains and soil?)

Utterly disguisting and blatant false advertising from Ewins.com. Their response: it’s the manfuacturer’s fault. Manufacturer (STI) says: Ewins.com has a choice to buy better cushions or the very low-end cushions. Guess which one they ship to customers.

Remember the patio stains from last week? Here’s the damage once the Ewins.com furniture is removed from the patio:

Update: Ewins.com today expressed “concern” that we hadn’t been shipped the correct cushions (note… the cushions were included within the assembly packaging for the chairs! And this is after two weeks of ‘we have not heard of this problem before’). The call center manager apologized a lot then said they’d ship us some new cushions.